NOT HAPPY BUNNY!

After organising Shell to take out our LPG tank months in advance, and them confirming the taking out of the tank for today several times.....they didn't turn up so by 2.30 I was fed up waiting..... we had ordered kit and machinery to start works and nothing could be done without the tank being gone. Well I spoke to them and just like that they said oh we have changed it to Thursday......THURSDAY are they mad we are on a time schedule here, THURSDAY, might as well be next year. I was livid, I asked to speak to the manager, who in a nonchalant way said all I can do is apologise...I said no...all you can do is stick to what was agreed and not cost me unnecessary grief or financial problems., neither of which I need. He said if you are unhappy don't tell me complain to our complaints department, which I promptly reminded him that I am still awaiting a response from a letter issued in Jan, Feb, April and June, none of which have been answered... AAAHHHH why cant people just stick to what they say and a company for goodness sake. I have come to the conclusion that the complaints department must be run by hamsters or I would have had a letter by now surely??? I GIVE UP!!!